Delivery and Returns

Coronavirus

 

 

Delivery within Australia

We ship our collection of Christening Wear, Accessories & Flower Girl Dresses within Australia via Australia post, using Registered Post, Parcel Post or Express Post Parcel Post, which ensures your parcel can be tracked.

International delivery

Please contact us to see if we deliver to your country & to obtain a shipping quote.

Delivery Time

It usually takes 3-5 business days for items to be delivered within Metropolitan locations. Country locations may take longer. We aim to send all orders within one business day of receipt, at which time you will receive an email confirming your order has been dispatched.

If the item is not in stock, we will endeavor to contact you via email within 24 hours, therefore on occasion there may be a delay of up to 2  weeks and up to 4 weeks for those that are hand made to order. In this instance, we will endeavor to contact you via email to advise you of the delivery time.

Returns and Exchanges

It is important to us that your chosen items are perfect for you and you are 100% happy with your purchase. If something isn't right, please let us know and we will do everything possible to help. If you have purchased the wrong size or your item is simply not suitable, we can offer an exchange or credit note to the value of the items purchased, excluding delivery charges.

• All items must be inspected & returned strictly within 7 days of receipt of goods unless otherwise agreed.
  
• We do NOT offer a refund if you simply change your mind.
• For Hygiene protection, we cannot accept return or exchange of Hair accessories, panty hose or socks.
• Should any item be returned or exchanged, cost of postage, freight or shipping will be worn by the Purchaser
• Custom made items cannot be returned or exchanged
• Special orders can only be returned for an exchange to the equal value
• Any items that have been worn, soiled, damaged or dry cleaned will not be accepted for return or exchange
• Should an item be deemed returnable or agreed to exchange by Christening World, the Purchaser must ensure that the items have all original undamaged packaging, must be unworn, unused and unwashed and not dry cleaned. If not adhered to, this will void the return or exchange.
• If the item/s are deemed to have been used, the item/s will be returned to the Purchaser and the Purchaser will be liable for all additional shipping costs.

Return Process

• Refunds will be given using the Purchasers exact original payment method and processed (less shipping), once all conditions have been met, a refund or exchange will be processed within 7 working days.
• Proof of purchase must be supplied with the returned items

• Items being returned must be packaged in a water proof, well sealed box or satchel strictly within 7 workings days.

• It is the Purchasers responsibility to ensure that the returns/exchange items being sent back to Christening World are registered and have tracking capabilities, as Christening World will not be responsible for items that are lost in transit.
• If returned items prove not to be faulty or in its original unused condition, we will send the items back to the Purchaser.
• All returns are subject to a 5% restocking fee

 

Please contact us regarding our return or exchange process.

 

Payments
We accept Visa, MasterCard or Direct Deposit or secure online shopping system.