Delivery and Returns
Delivery within Australia
We ship our collection of Christening Wear, Accessories & Flower Girl Dresses within Australia via Australia post, using Registered Post, Parcel Post or Express Post Parcel Post, which ensures your parcel can be tracked.
It usually takes 3-5 business days for items to be delivered within Metropolitan locations. Country locations may take longer. We aim to send all orders within one business day of receipt, at which time you will receive an email confirming your order has been dispatched.
If the item is not in stock, we will endeavour to contact you via email within 24 hours, therefore on occasion there may be a delay of up to 2 weeks and up to 4 weeks for those that are hand made to order. In this instance, we will endeavour to contact you via email to advise you of the delivery time.
If you have ordered a product & found that you have ordered the wrong size, we will exchange the product for the same style in the size you require. If the next size required is not available we do offer a full return excluding postage. PLEASE NOTE we do not offer refunds for change of mind orders.
Please note. Exchanges are subject to size availability & all delivery costs associated with the exchange must be paid by the buyer requesting the exchange.
Please also note we do not accept garments that have been worn, altered or used and all tags must be intact. Unfortunately due to health regulations, we cannot accept returns or exchanges on worn items.
Please contact us via email at firstname.lastname@example.org within 3 days of receipt of the item to make arrangements for an exchange
2. Item to be sent back within 3 business days.
3. Buyer to include return self addressed prepaid satchel for new outfit to be sent. We suggest Express post or Parcel post satchel, as it is trackable.
4. Email to be sent to: email@example.com with the tracking number once parcel has been sent.